PRO HANDWOLF BUILDER LIMITED respects your privacy and is committed to protecting the personal information you share with us when you use our website.
This Privacy Policy explains what information we collect, how we use it, and the choices you may have.
1. Who We Are
Company Name: PRO HANDWOLF BUILDER LIMITED
Email: PRO.HANDWOLF@HOTMAIL.COM
Phone: +44 7519 860061
2. Information We Collect
We may collect the following types of information when you visit our website, place an order, or contact us:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order details
- Payment confirmation information
- Communication records
- Website usage information such as pages viewed and actions taken on the site
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Send order updates and delivery information
- Manage refunds, returns, and account records
- Improve our website, products, and service quality
- Detect and prevent misuse, fraud, or unauthorised activity
- Meet legal, tax, and accounting obligations where required
4. Payment Information
Payments are processed through secure third-party payment providers. We do not intentionally store full card details on our website. Payment information is handled according to the provider’s own security and privacy standards.
5. Sharing Your Information
We may share limited information with trusted service providers only where necessary to operate our business, such as:
- Payment processors
- Delivery carriers
- Website hosting providers
- Email service providers
- Professional advisers when required
We only share information that is reasonably needed for the service being provided.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to help the site function properly, remember preferences, and understand how visitors use the website.
You may be able to control cookies through your browser settings. Some parts of the website may not work correctly if certain cookies are disabled.
7. Data Retention
We keep personal information only for as long as it is reasonably needed for:
- Order processing
- Customer support
- Accounting and record keeping
- Legal or regulatory obligations
When information is no longer needed, we take reasonable steps to delete or anonymise it.
8. Your Rights
Depending on your location and applicable law, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information in certain circumstances
- Object to certain forms of processing
- Withdraw marketing consent where applicable
To make a request, please contact us using the details below.
9. Marketing Communications
If you choose to receive marketing updates, we may send product news, offers, or company updates from time to time. You may unsubscribe from marketing emails at any time by using the unsubscribe link or by contacting us directly.
10. Security
We use reasonable technical and organisational measures to help protect personal information from unauthorised access, loss, or misuse. However, no online system can be guaranteed to be completely secure.
11. Children
Our website is intended for general consumer use and is not designed for children. We do not knowingly collect personal information from children.
12. International Transfers
If information is processed outside your home country, we take reasonable steps to ensure it is handled in a secure and appropriate manner.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The updated version will be posted on this page with a revised date where appropriate.
14. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
PRO HANDWOLF BUILDER LIMITED
Email: PRO.HANDWOLF@HOTMAIL.COM
Phone: +44 7519 860061